Refund Policy
Ecom Automation Wizards Refund Policy
- ROI Achievement Clause:
The Service Provider commits to dedicating its expertise and resources to help the Client’s store achieve profitability. If the Client does not achieve at least their initial inventory investment in gross profit within agreed time frame from the date the store becomes fully operational (i.e., when products are actively listed, inventory is in stock at FBA/WFS, or sales commence). As far the Client has fulfilled all cooperation and funding obligations, a full refund will be granted.
- Refund Initiation Criteria:
If a positive ROI, calculated as (Total Net Profit – Initial Investment) / Initial Investment, where “Initial Investment” includes the Client’s initial inventory budget, is not demonstrably achieved within the agreed operational period, the Client may initiate a refund request. If the Client elects to request a refund, such refund shall apply only to the initial setup fee paid by the Client. Any payments or disbursements made under a profit-sharing or profit-split arrangement are strictly non-refundable under any circumstances, as they reflect compensation for services rendered and performance-based outcomes. The Client acknowledges and agrees that the setup fee may be eligible for a refund subject to the terms outlined herein, but all profit split amounts are final and irrevocable.
- Formal Refund Request Process:
To formally initiate a refund request, the Client must send a detailed email to info@ecomautomationwizards.com. This email must clearly state the basis for the refund request, reference this specific clause, and provide a comprehensive calculation of the ROI from the Client’s perspective, supported by verifiable data from their Seller Central account. The request should be submitted within 15 days following the end of the initial operational phase depending on platforms.
- Refund Assessment - Store Health Dependency:
refund, and the specific amount if deemed eligible, will be critically dependent on a comprehensive assessment of the overall health and performance metrics of the store, as evaluated by Ecom Automation Wizards. Key “Store Health” factors that will be meticulously reviewed include, but are not limited to:
- Account Health Metrics: A deep dive into metrics such as Order Defect Rate (ODR), Valid Tracking Rate (VTR), Late Shipment Rate (LSR), Policy Compliance, and Voice of the Customer (VOC) scores. A healthy account status is paramount for continued sales.
- Customer Feedback and Reviews: Analysis of customer reviews, seller feedback, and product ratings to gauge customer satisfaction and identify areas for improvement.
- Sales Trends and Volume: Examination of daily, weekly, and monthly sales trends, unit sales volume, and average order value to understand growth patterns.
- Inventory Performance Indicators: Assessment of sell-through rate, inventory turnover, aged inventory levels, and stockout frequency. Efficient inventory management is crucial for profitability.
- Advertising Campaign Performance (if applicable): For any PPC or external advertising campaigns managed by the Service Provider, performance metrics such as ACoS (Advertising Cost of Sale), ROAS (Return on Ad Spend), click-through rates, and conversion rates will be analyzed to determine efficiency.
- Client Cooperation and Adherence: Evaluation of the Client’s adherence to providing timely inventory funding, necessary account access, prompt responses to inquiries, and non-interference with the Service Provider’s operational strategies. Delays or non-compliance from the Client’s side that negatively impact store performance will be considered.
- Market Conditions: Consideration of broader market trends, competitive landscape shifts, and unforeseen economic factors that may have impacted performance.
- Investigation and Resolution Process:
Upon receipt of a formal refund request, Ecom Automation Wizards will undertake a thorough investigation and audit of all relevant store data, metrics, and operational activities within 15 business days. Following this investigation, the Service Provider will provide the Client with a detailed response outlining its findings, the assessment of store health, and a proposed resolution, which may include a full refund, a partial refund, or a plan for corrective action to improve ROI.
- Discretionary Refund Amount:
Any refund amount, if deemed appropriate, will be at the sole discretion of Ecom Automation Wizards. The calculation of any partial refund will reasonably account for the significant resources, time, and intellectual property invested by the Service Provider in the initial setup, product research, sourcing, operational management, and ongoing optimization of the Client’s store up to the point of the refund request. The goal is a fair resolution based on the Service Provider’s efforts relative to the demonstrably achieved results and the contributing factors to the store’s performance.
- No Refund if Client Breach or External Factors:
if the failure to achieve the desired ROI or the deterioration of store health is demonstrably and primarily attributable to:
- The Client’s material breach of any terms of this Agreement.
- The Client’s failure to provide a timely and sufficient inventory budget.
- The Client’s direct interference with or unauthorized changes 5 to the Seller Account or product listings managed by the Service Provider.
- The Client’s non compliance with platform’s policies due to their direct actions or omissions.
- Force majeure events or significant, unforeseen market shifts that are clearly beyond the control and reasonable foresight of the Service Provider.
